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How to Correspond with a Client Refusing to Pay Invoices?

GeorgiaCollectionsPay Applications
Anonymous Subcontractor

Recently our company received this email from a GNG contractor who hired us to work on Del Taco projects, but has not paid invoices since January 4, 2020: "We have compiled and reviewed all remaining outstanding invoices from Total Services, LLC. and are ready to issue payments. However, we still have not received the stainless steel tables that are included in your invoices. When will you be able to deliver these tables so we can pay these invoices?" There are 14 invoices, excluding the invoice he is referring to regarding the tables. A deposit was made for the tables' invoice. The tables are being made by a third-party and the balance is due in order to receive them. Our question is how should we word our reply to their email?

1 reply

Levelset Admin at Levelset
| 1,003 reviews
Apr 15, 2020
It's completely normal for a customer to ask about invoices for work that hasn't been performed. And, letting them know the progress of that work makes perfect sense - by being transparent, you can speed up payments through managed expectations and having everyone on the same page. As for amounts owed for work performed, it's perfectly reasonable to request payment for work you've successfully completed. And, identifying specific invoices that shouldn't be paid could help to speed up payment on the invoices that are fully complete. I'm not able to draft your email or other specific language for you, but keeping things simple, clear, and concise should be a priority.
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