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:::::Clay Brown Tree Service:::::Thriving In Chaos:::::

California

I stay too busy...I don't advertise anywhere, nowhere period. I haven't had a business card in at least 5 years probably longer. How do I get customers to give me a break and stop calling for 6 or 8 months while I get caught up? Can someone sue me for taking a leave of absence ?

2 replies

Sep 5, 2018
Having too many customers is a problem most businesses would love to have. That being said, there can be a point where there is too much to do and taking some time to get caught up is needed.

Whether a party can reasonably sue for a leave of absence depends on the relationship between the parties. If the party "suing" or constantly requesting action just wants work done, there is almost assuredly no standing or cause of action pursuant to which an appropriate suit could be initiated. If, however, there is a contract for certain work (to be performed at certain times, or in certain intervals, or for particular work/standards) and that agreement is not being met, it is likely that a lawsuit for breach of contract may be appropriate. It doesn't really matter whether the delay is just because there is too much work and some catch-up time is necessary - parties must honor the obligations of their contracts. In the absence of any specific contract, though, a party can take all the catch-up time or leave-of-absence time he/she wants.
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Sep 5, 2018
That's a unique problem, and congratulations on the thriving business! Without more information, it might be hard to provide much insight here. However, there are definitely risks in growing a business too fast and biting off more than you can chew. If you're becoming overwhelmed with the growth and cannot keep up, it might be time to either expand the operation or to start turning some jobs down. Alternatively, some businesses find that raising prices somewhat can help shed some unwanted jobs while also maintaining (or even increasing) revenues. These are just two of any number of different approaches to this problem, though, and ltimately, how to handle the increasing workload will be up to the individual business and will be determined by your goals. As far as taking a break - informing callers that there is a backlog or a "wait list" while you get caught up could help here. For current customers and those waiting for work to be performed, cancelling or postponing a job could cause a rift and could injure the business' reputation. For a little more insight here, it might be worthwhile to reach out to a business consultant on how to approach the overwhelming workload. Good luck!
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