I did a garage door replacement that this customer begged me to do even after suggesting to get other estimates ect. (Initial conversation about the job November 2021, Door ordered March 2022, Received and installed by May 13th 2022) when the door finally arrived, the very next day we were on it and stayed on that job for a total of 2.75 days. Let me back up to pre-order, I informed the homeowner , at that time, there was literally a garage door shortage across the country and everything was on back order from the standard doors to of course the custom doors and her particular door is a foot wider than the standard 16 foot garage door that is stocked and predominantly used in all residential applications for the bigger doors. I informed her that it would be much quicker and would be in line with her timeline as she was trying to get this done as quickly as possible due to some safety concerns and I explain to her what the benefits would be in ordering a standard door and what the cons would be in ordering a standard door and one of the cons would be that she wouldn’t have as wide of an opening but we would gain about 4 1/2 inches in height from the loss of the width on how this door is manufactured. The most important thing to this homeowner which was stress through many emails was that this door get done as quickly as possible and it be high enough to fit her jeep with a lift kit inside the garage and there was no mention of any concern with the width throughout our conversation from November till May it had only been reiterated the fact that it should be high enough and done as quickly as possible so I explain to her that we would be taking 6 inches from either side equal 1 foot which is what we were lacking in terms of measurement and width from the custom door to the standard door well she claims that she was never told that she was going to be losing that amount in width or she would have paid extra to have the same width door as she currently had on her home. Well through this process because of the community that she lives in which is an upper class village of townhomes that are 500 K plus and she had to have the door approved through the H O Way and through the Architectua bored in order to get the OK to have this particular door installed which is the same door that she’s claiming I switched on her without her knowledge and basically went rogue and did my own thing with this entire project is the same door that was originally on the estimate in the very beginning was the same door that got approved through the architectural board, and through the Hoa ( which she sent me a copy of that approval and where they had a board meeting and voted to grant her request of the door and authorized my company to complete the replacement and was the same door all the way through the entire project there was no switching of any doors through the process.) the size the shape the color the design the window layout all the exact same as what was written up at her request in Jan. 2022 She did continue to stress The height on every other email which I knew we were going to be fine with just by doing the simple math. So on the evening of day two of install I text her and ask her specifically about the build outs and if there is anything that she didn’t like about any of it and if so now is the time to bring that up so we can change it while we’re out there for the last day and her reply was as long as my jeep fits I can live with the rest but I’ve just been too anxious to go down and look at it but my roommate/dog sitter/girlfriend she did show me pictures and I’m just nervous that my jeep is it gonna fit . So we finished up the next day and programmed the door with remotes and got everything operational and took pics and videos of everything working and we packed up the old door included and left the property and I emailed her the invoice 5,000.00 and told her that it was due upon completion and she can remit payment the same as the last job and gave her the options…..This is where all the focus is now on this build out of 6” on either side and how she isn’t paying until a solution is reached and how dare I not consult with her ect. I tried to ask amicably and I have maintained my professionalism throughout this whole ordeal minus one email where I stated she was worse to deal with than my 2 year old is about as bad as it got from my end. From that point forward I have had zero contact with her and all my attempts have been ignored to collect payment. I did send the notice of intent and then I sent a payment reminder and then filled a mechanical lien and it’s sense been recorded with the clerk and is now listed, still no response, this is where my question comes into play bc I’ve already got a case number from local law enforcement and was told a week later that this was a civil matter and to go to small claims court…..I don’t have money like this lady has and I certainly do need the money owed bc my business is in danger of having to close down because of a couple of jobs that are taken way longer to pay and the labor and materials I have to supply up front so I’ve taken a pretty good hit with this one and just would like to know what’s next bc I don’t anticipate a response from her at all. Sorry for the long summary but was hoping someone could please take the time and read the scenario and possibly give me some type of direction here. Thanks.