Interestingly with Google Business there are many ways to see reports based on Google Advertising. When a customer with bad intentions flamed me online in a review, one could see the corresponding drop in phone calls and web visits... and these results continue. This awful person who had offered a glass of wine after work only a couple of days earlier turned on me. It was shocking. more than 80% of her accusations were incorrect and invented and all of this can be proven as I document everything. Her review is still up a year later and Yelp / Google are useless. .They quickly denied removing reviews. According to my research they always take a homeowners side. I'm not even sure that humans ever saw my request for review. These folks have money that are doing this and I see that its not just me. Theres a pattern of tearing people up online. It seems to me this is very illegal. The damage is incredible as nearly everyone sees these reviews. Otherwise I only had stellar reviews that I workd very hard for for nearly 2 decades! Now ruined in an evening, at the hand of a couple of really nasty people. One of whom, by the way, I didn't even work for! Aren't these libel suits worth pursuing if the damage is measureable and can be shown beyond a doubt in court?