We have used this contractor for all our clients, and have had no problems..This past fall we hired him to remodel our two baths in our Condo, ( while we were gone for the winter. one bath came out beautiful, but the other has all mismatched tiles.. just a terrible job. We communicated with the foreman via e-mail messages and photos he sent.. We asked why the tile was all mismatched, with no response. When we returned the owner meet with us, and said and i quot " you dont notice it as much when the shower door is closed, because the glass diffuses it." We have made all the payments required, except for the last on , on this bath.. He refuses, to make it right, and has threaten us with a contractors lien. Robert Laskov