I am a home owner. I needed a new roof. I put in an insurance claim. Hired a roofing company. They started the job than added on things. Some things, like going to the dump several times did not happen. They upgraded my roof without getting approval from my insurance company, as they are paying for a new roof. Insurance wants a itemized bill so they can see why the price went up several thousand dollars. They said they would provide one. I have asked for one also several times so they can get payed. Almost 3 months later they still have not provided one. I also had some dry rot. I have to pay for myself. They have not provided me a bill, just a text message stating I have dry rot. Also after stating what color tile I want they put the wrong color on. Not they are demanding payment in 2 days or they will put a lien on my home and start legal action. What can I do. My insurance company and myself want to pay them but without the needed documents we can not.