Hello, I have a customer who refuses to pay for the mitigation service rendered and refuses to contact her insurance to file a claim because she knows the claim will be denied due to a long term leak that created a lot of visual mold. I would like to know if Levelset is able to draft a 'Demand Letter' before I file the small claims documents? What steps do I need to take before filing for small claims? Our customer is an attorney, I dont think she is practicing anymore but she loves to throw her title around. Your help is appreciated!!