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How to apply a received check that does not include payment remittance (advice)

Georgia

Hi, We have a customer who frequently does not provide any payment remittance when sending us a check. Are we able to apply payment to their oldest invoices or do we need to wait for them to tell us how to apply payment? We have repeatedly asked for remittance and received no communication. This pattern of behavior is well documented via email. Thank you for investigating.

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