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How can I resolve a customer doing chargebacks when the work and materials were provided?

MaineBack Charges

Hello. I did a large amount of work and supplied materials for a job. I was paid in increments while doing the work with an AmEx card. Then, after being asked to let a friend of the family finish the project because they had other problems in the house and wanted to save money, they did chargebacks for most of the money. Quickbooks is now after me for $25,000. How can I resolve this?

2 replies

Aug 17, 2022

Generally, when a contractor has actually performed and completed the work, it should be possible to win the chargeback dispute. Providing documentation that clearly indicates the project was completed (like photo documentation, inspection records, texts, emails, or other documents indicating the project was completed or accepted) should go a long way toward succeeding in a chargeback dispute. And, if you're unsure of how, exactly, to dispute the chargeback, it might be worth reaching out to AmEx. More information is available here: https://www.chargebackgurus.com/blog/american-express-chargeback

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