The customer is refusing to pay us, based on a mistake one of our drivers made on his yard our insurance is willing to settle with them on that problem it has nothing to do with these invoices that are past due. What actions can we take?
If the debtor is a business, you should let a certified commercial collection agency make demand for the undisputed past due invoices. This can be collected without any upfront money being spent and a small contingent fee earned upon successful collection. Best regards, Steve