Thea has over 30 years of credit, collection management experience, developing effective shared services processes and assessing company’s back office needs to improve efficiencies. Highly skilled in all area’s of the credit and collections process, negotiations and communication in construction industry working in with manufacturers, dealers, general contractors and sub-contractors.
In her over three decades of work as a credit and collections officer, Thea Dudley, known in the industry as the Credit Overlord, has trekked across deserts to recover goods, taken FBI interrogation classes to learn negotiators “tells” and suffered through more lame reasons for extending credit then she can count. She knows how to decide whose worthy of credit and how to go after those who abuse the privilege.
Starting her career working for her sub-contractor father, she went on to work with leading industry distribution companies, including her husband’s family lumber business, working in and leading the one person – nationwide credit teams, serving as Vice President of Financial Services at Guardian Building Products and SRS Distribution, Inc. before starting Pocket Protectors LLC.
Thea is an inspiring leader and coach who promotes the philosophy of there is enough spotlight for everyone to contribute and shine while bringing out the most from her teams. Her focus on building customer focused teams who understand sales and credit go hand in hand. She is a national speaker, author and columnist. Her work appears in LBM Journal and ProSales Magazine and serves on several Industry Boards.
She is the author of The Credit Overlord’s Guide to Credit & Collections.
You can hear her views on credit, collections and sales reps on Bradley Hartman’s Behind your Back Podcast, The Roofers Show Podcast, along National Association of Credit Managers Business Credit Services Podcasts, or catch one of her many speaking engagements or replays. More...