My grandmother got some damage from a storm in November 2020 and she called her Ins. comp. they came out and wrote an estimate. My uncle met a roofer sent him over to look at everything and he did and my grandfather passed away from covid January 3rd, We had been waiting for them to start work for two months already. they came on the 5th to finally pick shingle colors etc. I asked him did they have an quote or scope of work for her and he said they work off of the insurance comp. est. which was approx. 10,000( for notes and pricing est. this is a mobile home roof) so that the homeowner doesn't have to pay a ton of money out of pocket. My grandmother with all going on signed her shingle choice on order his name is on it but its only his first name it isnt even a signature. Well in March they still hadn't started this job and lied to us continuously. Well roof has been done and now there is an 0utstanding balance of about 7500 and they sent a claim of lein yesterday. I'm pretty sure they let that time run out already to even be able to file it noone has done any work here since approx mid march. Worse than all this they apparently don't think 90 yr old people can get on the roof and maybe she can't but her grandchildren can and we discovered the Solar powered pricing they used for the attic fans (I used to work in restoration and they use xactimate pricing program that i still have access too) 4 fans for 2100 well the fans on her roof i have photos and video are used empy metal shells for a fan but there is no fan no motor nothing but a hole and lot of moisture in her attic. There are lots of other things they have tried to pull but during all the chaos of losing our patriarch of the family, her husband of 65 years. I feel they are trying to take advantage of the situation claiming the long process was to give her time to grieve etc. and permits were holding up the work . She didnt ask for time she asked for a new roof and I got the permit nonsense cleared up in less than an hr. I haven't even told the company we opened the covers on their used rusted spray painted mock fans on the roof yet. I was trying to get further insight on what options we have either criminal and/or through civil court system. I have all of our conversations recorded with this comp. bc they have lied so many times. my name is Anne casteel my phone numer 308-385-8275 this is a claim in Florida.