I want to know how I can get this contractor to lower my bill or redo faulty work due to fraud, lies and damages. I am a senior living in a senior mobile home community. I thought I was vetting this company well and they had good reviews, the correct licenses, and had been in business many years working on mobile home. I had 3 other quotes but theirs seemed like the best value because they including new plumbing in the contract for the same price as others didn't. $15,000. The problems began and continued after each stage of the work. First they did the plumbing and said it would cost more to take out the old plumbing out so, suggested they should leave it. When they did the new plumbing they caused the toilet to run constantly and it wouldn't flush. It took them 2 weeks to send someone to fix it and it ran up my water bill by an additional $50. After two tries they ended up replacing the toilet with a round seat instead of the oval one I had originally. So they had to replace the new toilet with the another new toilet. They caused the kitchen sink to leak and eventually resolved that leak. I kept a pan under it until they returned. Also they hooked up the washing machine wrong and caused it to leak and ruin the floor so they had to replace the laundry room floor which was not in the contract quote. They left large holes under the sinks and old pipes sticking up out of the floor. Those were eventually fixed when I complained. Then they wanted to put the insulation and moisture barrier in before they took out the old wet water damaged floors. I talked to the General Manager and told him that I thought they were scheduling it backwards and the old wet flooring would fall into the new insulations. He assured me it was okay. It took 2 men the first day and one the second to take out the old smelly wet insulation and put in new. They didn't finish so I had a call from the contractors office late afternoon that "Nick" was coming to finish the work. He never showed up to finish the work BUT he LIED and told the office that he had. When Ian, the foreman, came to correct the holes in the floor he verified that the insulation wasn't finished. So the next thing I knew men came and did the new insulation / moisture barrier in spite of my warning. When the men came to replace the floors I peeked in and saw what had happened. I took photos of the damage that was caused when the floor subcontractors cut into the old flooring. The insulation was cut and wet debris from the old floor had fallen into the new insulation as I had said it would. They tried to vacuum it out but the damage was already done. I emailed the office and asked for them to redo the insulation or reduce my bill. A week later they wrote back and LIED saying that the foreman, Ian, had replaced it. My son and I know this is another LIE because Ian worked on the laundry room floor all afternoon and told us he replaced the insulation and moisture barrier under the laundry room floor when he went under the house that day. If he had replaced the damaged barrier under the 2 bedrooms and hall it would have taken at least 2 days as it did when the work the first time. Also, we would have seen him remove the material from under the house. We also would have seen him with new several rolls of barrier. We didn't!