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I have a tile job failure. I need help with contracting the repair.

TennesseeConstruction ContractDefects

I did a high-end glass tile install on a spa in Brentwood TN (suburb of Nashville). I gave HO instructions on running the nearly black glass infinity edge. They were told (and recall it) that the edge was to be running (flowing over) if it was above 70 degrees and sunny or warmer to keep the tile cool and avoid excessive thermal cycling. They set the edge to turn on at 5pm daily for the first summer and the tile tented at the properly installed expansion joints. (I put them twice as close together as required by TCNA EJ 171 would require as the install was in direct sunlight and almost black. The customer wants it fixed and the husband has voiced that he understood that it was improperly run and knows that is why it failed. His wife however has a totally different opinion and has tried to get litigious. They have brought every top expert in the industry using NDAs to keep me unaware and their best efforts to find fault with me have failed. Now that they have learned the truth about why it failed and have been told that my install was probably as good or better than any of them could have done, they want me to fix it and pay me. I want to protect myself from any litigation and potential failure to pay before I agree to do anything. A hold harmless agreement at the very least. Can you help me contract and write "hold harmless agreement" for such a sensitive project? What I need is an outline of the documents needed to proceed and successfully complete this repair job estimated including all materials and expenses at 60k.

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