March 12 20 Our sink was blocked called Mr. Rooter 4 emergency plumbing & plumber Robert Nelson tried 2 clear drain by snaking & could not clear it... sewage back up.. they had 2 come back & jettline camera paid plumber Robert Nelson $379.63 he came back & jetlinned & cleared drain but sewer line was broken & we need new sewer line /given invoice & agreed 2 pay a total of $5429.50 we paid an additional $2420.37 2 replace sewer so far we paid $2,800 2 mr rooter Plumber Robert n 4 a job that was $5,429.50 total..so we paid him the money after he snaked & used the camera & water jetted ... the rest of the job would b done 1-2days l8r permits & digging & replacing sewer & line in our back yard ... a man from Mr Rooter came 2 dig out & replace ect..after he was done ... he said we owed him $5,000 & said all other $ would b returned by Mr Rooter I went 2 pay by charge & he said only cash or check so I wrote check 4 $5,000 2 Mr . Rooter & he said no write it out 2 him & he spelled his name Nick Nubeck but after job was all done .. when I called mr rooter 4 $2800 refund they didn’t kno what I was tlkn about I found out that mr. Rooter used a contractor that wasn’t part of mr roooter & we paid him $5,000 more! He didn’t take charges only cash or check... 4 $5,000 dollars he had me write it out 2 himself not a company ... he promised us a receipt w/his license# copies of permits they had 2 pull & inspection done & signed off by city & detailed invoice of why & what they did & a detailed list of materials they used..., they haven’t & won’t help us or give us anything.... So now after it is all said & done they r treating the job as if the contractor was not part of mr rooter & we have 2 get the $5000 back from Nick but we had a contract /receipt w/mr rooter & alone & we thought the contractor was a mr rooter employee that is how they passed him off 2 us & why would we think any different... so that means mr. Rooter charged us $2800 4 only 2 things they did water jet & snake camera totaling $800 .. but we paid them an extra $2000 & they owe us the $2000 4 work they never did!!! & they say they owe us nothing!! & remember the job was a total of $5400 so we owed only $2600 more but we paid a $5,000 check 2 Nick 4 a total of $7,800 4 a job that was supposed 2 only b $5400 & actually not cost us a penny bcause of the policy we have w/a company that royal Oak passes on 2 us 4 coverage on water & sewage that regular home owners insurance does not cover ... all we wanted was paperwork permits 2 give insurance company so we would b reimbursed 4 every penny we paid ... but since this happens last March & started insurance claim it is 2 l8 4 insurance 2 reimburse us & we still don’t have any paperwork 2 submit 2 insurance even if they would reimburse us!!! Please help me!!!