Hi. Long story short I paid in advance the full amount for a shed to be built on my property by a large reputable company. They never completed the shed and now... it’s not even mean a month it has boards that are lifting, cracks split in the wood, not properly leveled, etc. Basically it has defects and is not what my salesman or the company promised. I complained the day the subcontractors left it unfinished... they said someone would call me to schedule the completion soon,. I complained to my salesman about the unfinished roof, the horrible sloppily placed shims, and a crooked window frame. They used a bent board. I also just realized two days ago they charged me for a larger, insulated window than what they placed. (This mistake I just reported so it didn’t get into my dispute details yet but the contractor knows about it. I was promised the first day and received the copy of the requested email to ? ? From my salesman asking them to please schedule for me to complete the roof and place the proper leveling blocks. I never heard anything. Long story short I continued to email, call, leave voice messages because the company stopped answering my calls... and never received an answer or excuse or anything but vague answers from the warranty line saying they would make a note of my issues. Two weeks a as me I finally get to talk to someone who seems like she was going to be proactive. She told me to email her the photos of all the issues and defects and she would forward to the general manager and have him call me. She said she’d call back in a few hours to make sure he did. She never called... he never called and she never responded to my email when I asked her for receipt confirmation. In the email I said I would be asking for a refund if I did not soon hear a schedule time for my completion. 2 days go by and nothing so I compose a letter to every contact I had for the company asking for a refund for breach of contract and abandoned project and defective work. The shed is not up to my the quality of standards they promised. I paid twice as much if I would have just gone to a merchant that carries the same product. I was told going thru the manufacturer directly would get me a better quality product. I heard nothing from my group email asking for a refund. I gave them a deadline to respond and said if I heard nothing I would be pursuing further action to get this resolved. I submitted a complaint to the BBB and the FTC and called my bank which filed a complaint and issued a chargeback. They are now investigating . My question is : should I be communicating with the merchant for a resolution during the chargeback investigation? Because the general manager finally contacted me after he lied to the BBB saying I agreed to schedule a time for him to make repairs when I had never yet spoken to him!!! I flipped out. Slanderous!! I reported back to the BBB that he was lying and the next day he called although I didn’t know it was him and left a message to call his cell phone. At this point I want everything in writing. So his assistant also emailed me and I told her to tell the GM to email me only. So he finally did and said he didn’t want me to hire another contractor to finish the job and wanted to make things right. At this point I still didn’t realize he was the GM that slandered me. I agreed to schedule a time for him to come out. It’s set for tomorrow... I just don’t know if this is a good idea since I can’t trust anything they say, it’s in dispute. Their work is awful so the warranty is useless. And he lied to about me to the agency. But if I cancel will he be able to say I agreed and then blocked him from resolving the issue and completing the project? Or is the contract null and void because they breached it already? Do I need to still be concerned of the terms on the contract if it’s breached? Should I not communicate with them while it’s being investigated and disputed? I really just want a refund and take my business elsewhere. Oh they also did not provide me with each subcontractors, installers, material providers info nor lien release or waver. I don’t know which one I need for protection but I told him to bring all the necessary information as I did not receive them with my contract as requested...and to keep everything in writing. Do I let him come over and see what he offers or ??